- Delivery times and rates
- What if I need to reschedule a delivery?
- Where is my order? / How do I track my order?
- What if my order arrives damaged?
- Do you deliver products outside the United Kingdom?
- Can I order from drapers-airguns.co.uk and collect from a shop?
Delivery Times And Rates
PLEASE NOTE: We are open Tuesday to Saturday. So any next day parcels placed Saturday, Sunday or Monday will not be dispatched till Tuesday for Wednesdays delivery. Also please note any parcels placed any time after Friday 1pm will usually not be dispatched until next collection on Tuesday. We deliver most items Monday to Friday, 9am-6pm. Please place all orders BEFORE 2pm if you wish for next day delivery as most of our collections are at that time. For any urgent orders / special requests or Saturday deliveries we would advise you to call and place the order by phone on 01159702525.
Our standard flat rate delivery on our website is £6.95 no matter how small or large or how many items you order. Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.
What if I need to rescedule a delivery?
If you would like to reschedule your delivery time, please contact our Customer Services department at 0115 970 2525 between 9am and 5.30pm Tuesday to Saturday or contact us using our contact form.Please be aware we aim to dispatch deliveries as soon as possible and our collection time is 2pm therefore please call as soon as possible with reschedule requests.
How do I track my order?
To track your delivery or check the status of your order, please contact our Customer Service department using our contact form or call us on 0115 970 2525 between 9am and 5.30pm Tuesday to Saturday and one of our Sales Team will provide you with a full update. Otherwise we use Parcel Force, Royal Mail and UK Mail for deliveries, any orders placed via the website can be tracked on their websites once we have issued you with tracking details via e-mail.
What if my order arrives damaged?
In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible.
Do you deliver products outside the United Kingdom?
No, our delivery service is limited to the UK via our website. Although if you live outside the UK we are able to send most items EXCEPT airguns outside of the UK, therefore we may be able to get you a personalised quote for postage and send via our mail order service, please e-mail us with enquiries.
Can I order from drapers-airguns.co.uk and collect from a shop?
Yes our shop is based in Nottingham, any order made via the web can be purchased for store collection. Any air rifle or moderator that is ordered via the web has to be collected from an RFD dealer, we cannot post these out in the post to your home address. Please note we are closed Sundays and Mondays.